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•  Delivery & Return

  Delivery and Return Policy for Qwicker.co.uk

  Delivery Information:

  • Delivery Time: Orders placed on Qwicker.co.uk typically have an estimated delivery time of 2-5 business days, excluding weekends and holidays. However, delivery times may vary depending on the shipping address and other factors beyond our control.
  • Shipping Charges: Standard shipping charges may apply unless otherwise stated or during promotional periods where free shipping might be offered. Shipping costs will be displayed at the checkout.
  • Order Processing: Orders are processed and shipped within 1-2 business days after payment confirmation unless otherwise specified.

  Return Policy:

  At Qwicker.co.uk, we strive to ensure customer satisfaction. We accept returns under the following conditions:

  1. Wrong Product: If a customer receives an incorrect product that differs from what was ordered, we will arrange for a return and replacement of the item at no additional cost.
  2. Damaged Product: In the unfortunate event that a product arrives damaged, customers are requested to contact us within [number of days, e.g., 3 days] of receiving the item. We will initiate a return process and offer a replacement or refund as per the customer’s preference.

  Return Procedure:

  To initiate a return due to receiving a wrong or damaged product:

  1. Contact Us: Please contact our customer support team at cs@qwicker.co.uk within the specified timeframe, providing your order details and a description of the issue.
  2. Return Authorization: Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
  3. Return Shipping: We may provide a prepaid shipping label for return shipments in cases of wrong or damaged products. Customers must use the provided label or follow specific return shipping instructions.
  4. Refund/Replacement: Upon receiving the returned item, we will inspect it and proceed with the refund or send a replacement, depending on the customer’s choice and product availability.

  Conditions for Returns:

  • Items must be returned unused, undamaged, and in their original packaging.
  • Returns must be initiated within the specified timeframe mentioned above.
  • We reserve the right to refuse returns that do not meet the outlined conditions or fall outside the return period.

  Contact Us:

  If you have any questions or require assistance regarding our Delivery and Return Policy, please reach out to us at cs@qwicker.co.uk.