Refund Policy for Qwicker.co.uk
At Qwicker.co.uk, we strive to ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds are provided for purchases made on our website.
Refund Eligibility
Refunds are applicable under the following circumstances:
Wrong Product: If a customer receives an incorrect product that differs from what was ordered, we will issue a refund or provide a replacement as per the customer’s preference.
Damaged Product: In the event that a product arrives damaged, customers are eligible for a refund or a replacement, provided they contact us within 7 days of receiving the item.
Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Products that have been used, damaged, or altered after delivery.
- Items returned without their original packaging or with missing parts.
- Products returned beyond the specified timeframe mentioned above.
Refund Process
To request a refund:
Contact Us: Please contact our customer support team at cs@qwicker.co.uk within the specified timeframe, providing your order details and a description of the issue.
Return Authorization: Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
Return Shipping: Customers may be responsible for return shipping costs unless the return is due to an error on our part e.g., wrong or damaged product.
Refund Issuance: Upon receiving the returned item and verifying its eligibility for a refund, we will initiate the refund process. Refunds will be issued via the original payment method within 7 days of approval.
Contact Us
If you have any questions or require assistance regarding our Refund Policy, please reach out to us at cs@qwicker.co.uk.
