Delivery and Return Policy for Qwicker.co.uk

Delivery Information:

• Delivery Time: Orders placed on Qwicker.co.uk typically have an estimated delivery time of 2-5 business days, excluding weekends and holidays. However, delivery times may vary depending on the shipping address and other factors beyond our control.
• Shipping Charges: Standard shipping charges may apply, unless otherwise stated or during promotional periods where free shipping might be offered. Shipping costs will be displayed at the checkout.
• Order Processing: Orders are processed and shipped within 1-2 business days after payment confirmation, unless otherwise specified.

Return Policy:

At Qwicker.co.uk, we strive to ensure customer satisfaction. We accept returns under the following conditions:

1. Wrong Product: If a customer receives an incorrect product that differs from what was ordered, we will arrange for a return and replacement of the item at no additional cost.
2. Damaged Product: In the unfortunate event that a product arrives damaged, customers are requested to contact us within [number of days, e.g., 3 days] of receiving the item. We will initiate a return process and offer a replacement or refund as per the customer’s preference.

Return Procedure:

To initiate a return due to receiving a wrong or damaged product:

1. Contact Us: Please contact our customer support team at cs@qwicker.co.uk within the specified timeframe, providing your order details and a description of the issue.
2. Return Authorization: Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
3. Return Shipping: We may provide a prepaid shipping label for return shipments in cases of wrong or damaged products. Customers must use the provided label or follow specific return shipping instructions.
4. Refund/Replacement: Upon receiving the returned item, we will inspect it and proceed with the refund or send a replacement, depending on the customer’s choice and product availability.

Conditions for Returns:

• Items must be returned unused, undamaged, and in their original packaging.
• Returns must be initiated within the specified timeframe mentioned above.
• We reserve the right to refuse returns that do not meet the outlined conditions or fall outside the return period.

Contact Us:

If you have any questions or require assistance regarding our Delivery and Return Policy, please reach out to us at cs@qwicker.co.uk.